Garrison | Signal | Tradoc | Army | USA.gov | Ako/Dko | Army A-Z | Sitemap | Contact

• Home
• About
  • Mission
  • History
  • Contact
  • New Arrivals
  • Units
  • Mission Support
  • Services & Facilities
  • News
  • Regions
• Command
  • Garrison Commander
  • Garrison Deputy Commander
  • Garrison CSM
  • Organization Chart
  • State of the Garrison Message
• Directorates
  • Human Resources (DHR)
  • Plans, Training, Mobility, & Security
  • Logistics (DOL)
  • Public Works (DPW)
  • Emergency Services (DES)
  • Network Enterprise Center (NEC)
• Units & Tenants
  • Signal Battalions
  • Signal Brigades
  • Military Intelligence
  • Marine Detachment
  • Navy Detachment
  • Eisenhower Medical Center
• Offices
  • Installation Operations Center (IOC)
  • Judicial Advocate General's (JAG)
  • Public Affairs Office
  • Religious Support
  • Inspector General
  • Equal Opportunity Office (EOO)
  • Equal Employment Office (EEO)
  • Installation Safety
  • Internal Review Audit Compliance
  • Contracting
• Services
  • Resource Management
  • Civilian Personnel Advisory Center (CPAC)
  • Plans, Analysis & Integration
  • DDEAMC
  • Customer Management Services
  • Red Cross Services
  • Health & Medical Services
  • Support Services
  • Community Services
  • Leisure Services
  • Army Community Service (ACS)
  • Family Morale, Welfare & Recreation (MWR)
• Contact
  • General Contact Info
  • Local Area Info
  • Driving Directions
  • Base Guide Book
  • Maps

Fort Gordon Customer Management Services (CMS)

Customer Management Services (CMS) utilizes a three-tiered feedback system established to determine the satisfaction of those who work, play, and live on the installation.

The input mechanisms for feedback come from multiple sources such as online submission of comments, community forums, and annual leadership and constituent assessments.

Customer Management Services

The CMS program implements a means for feedback that includes every category of customer on the installation. The analysis of this feedback enables the Garrison to focus on specific corrective action that may include improved customer service training, Lean Six Sigma initiatives, or redistribution of resourcing. At the IMCOM level, the system provides an Army wide measure of organizational performance.

The Interactive Customer Evaluation (ICE) system is a web based set of tools for collecting customer feedback from authorized DoD users.	CommunityFIRST conducts focus groups by constituents (Soldiers, Family Members, Retirees, Veterans, Teens, and Civilian Workforce).	The Army Family Action Plan (AFAP) is an Army-wide program whose purpose is improving Army Quality of Life, raise issues and voice concerns.
Learn More...	Learn More...	Learn More...