NOTIFICATION GUIDE

Casualty Notification Officer

1. The Selection

You have been selected by your installation commander to perform casualty notification duties for _____________________________________________________________.

2. The Preparation

You are about to embark on what will be one of the most difficult duties you will be called upon to perform in your military career. You represent the Secretary of the Army. Your duty as a Casualty Notification Officer (CNO) has priority over all other duties. This guide will provide enough information to assist you in preparing and completing a casualty notification and ease some of the anxiety often experienced by individuals when called upon to perform this sensitive task. Your duties as a CNO are designed to soften the "blow", if possible, and to show the United States Army is genuinely concerned with its personnel and their families. Every notification is unique as a result of the individuals involved and the circumstances surrounding the incident. You must convey in every action and deed, the sincere concern of the United States Army for the feelings of the next of kin (NOK). Being prepared, sincere and alert to the needs of the NOK at the time of notification will reduce some of the shock that is normal under these circumstances. Remember, nothing can substitute for common sense, good judgment and sensitivity in making a casualty notification. The following information will help you during the pre-notification phase and in performing the actual notification:

a. The NOK will be notified promptly in an appropriate, dignified and understanding manner by a uniformed service representative. You will wear the Class A uniform and present a soldierly appearance when making notification.

b. The Army's policy is to make personal notification to the primary next of kin (PNOK) and secondary next of kin (SNOK) of the deceased soldier within 4 hours after notification of the death. Notification should take place during the hours from 0600 to 2200 local time unless otherwise directed. The time limits established for notification may have to be adjusted due to distances involved or other conditions, such as adverse weather. All attempts will be made to notify the PNOK first, if your efforts to contact the PNOK are unsuccessful, then contact the Casualty Area Command (CAC), immediately for guidance.

c. Learn as much as you can about the casualty, the NOK, and the circumstances surrounding the incident.

d. The CAC will provide the name, relationship and address of the NOK you will be notifying and any special conditions you should be aware of (if known).

e. Have on hand the name and telephone number of the local hospital, local ambulance service and fire department rescue squad.

f. Memorize the script you will use in paragraph 5b (below).

g. Review the following video's:

(1) Casualty Notification (26 min)

(2) Notifying Emotional Next of Kin. (8 min)

(3) Notifying Hostile Next of Kin. (6 min)

(4) Survivor Notification and Assistance. (10 min)

h. Review AR 600-8-1, http://www.usapa.army.mil/pdffiles/r600_8_1.pdf, (Casualty Operations), Chapter 4, Notification.

3. The Location of Next of Kin

a. Locating the NOK -

(1) Utilizing the last known address of the NOK, proceed to the residence of the NOK.

(2) Familiarize yourself with the location of the NOK. If the NOK resides within an area that you deem unsafe, request a police escort (the CAC can assist with the request).

(3) Make your visit as inconspicuous as possible without calling undue attention to the unusual presence of the military.

b. Inability to locate the NOK -

(1) If it appears the NOK is not at home, don't park in front of the residence and wait for their return. You may contact neighbors, friends, clergy, the police department, or the local postmaster, for the NOK's present whereabouts. Use caution and do not disclose the full purpose of your mission except to the NOK. The preferred place of notification is at the NOK's residence.

(2) If you are unable to locate the NOK or the NOK has moved from the immediate area, don't leave the local area. Immediately telephone the CAC for instructions.

4. Meeting the Next of Kin

a. Identify yourself to the NOK; for example: "I am Captain Sam Robinson from Company A, 2d Battalion, 21st Infantry, Fort Bragg, North Carolina".

b. Ensure you are speaking to the correct person(s). For example, "Are you Mr. Tommy L. Jones? Are you the father of Sergeant Robert L. Jones"?

c. If at least one person to be notified is home, state that you have an important message to deliver and ask permission to enter the residence. For example, "I have an important message to deliver from the Secretary of the Army, may I come in, Mr. Jones."

5. The Notification

a. Do not hurry, be as natural as possible in speech, manner, and method of delivery.

b. Convey one of the following scripts to the NOK (without reading from script):

(1) For death cases: "The Secretary of the Army has asked me to express his deep regret that your (relationship; son, Robert or husband, Edward; etc.) (died/was killed in action) in (country/state) on (date). (State the circumstances provided by the Casualty Area Command.) The Secretary extends his deepest sympathy to you and your family in your tragic loss."

(2) For missing cases: "The Secretary of the Army has asked me to inform you that your (relationship; son, John or daughter, Janet; etc.) has been reported (DUSTWUN/Missing/Missing in action) in (country/state) since (date). (State the circumstances provided by the Casualty Area Command.)

When we receive more information, you will be promptly notified. The Secretary extends his deepest sympathy to you and your family during this trying period."

(3) For deaths resulting from friendly fire: "The Secretary of the Army has asked me to express his deep regret that your (relationship) (died/was killed in action) in (country) on (date). State the circumstances). His/her death is result of suspected friendly fire. A formal investigation is being conducted. You will be further advised as additional information is received. The Secretary extends his deepest sympathy to you and your family in your tragic loss."

(4) For deaths - positive identification not complete: "The Secretary of the Army has asked me to express his deep regret that your (Relationship of deceased to NOK - son, daughter, husband) is believed to (have died) or (been killed in action) on (date of death), at (location). A body matching (Soldiers Name) description was found in (location). Cause of death at this time is under investigation. The local authorities are currently trying to establish positive identification. You will be notified as soon as identification has been established. The Secretary extends his deepest sympathy to you and your family during this trying period".

(5) “The Secretary of the Army has asked me to express his deep regret that your son, Robert was killed as a result of an automobile accident in Alexandria, VA on September 23, 1993. He was driving north bound on I-95 when for unknown reasons he lost control of his car and crashed. He was pronounced dead at the scene by local authorities. The Secretary of the Army extends his deepest sympathy to you and your family in your tragic loss.”

(6) “The Secretary of the Army has asked me to express his deep regret that your daughter, Susan is believed to have been killed in Alexandria, VA on June 16, 1995. A body matching Susan’s description was found in Fort Hunt State Park. Cause of death at this time is under investigation. Local authorities are currently trying to establish positive identification. You will be notified as soon as it has been established. The Secretary extends his deepest sympathy to you and your family during this trying period.”

(7) “The Secretary of the Army has asked me to express his deep regret that your husband is believed to have been aboard an Army helicopter that crashed at 7:00 am, this morning in Utah. The flight manifest lists your husband, Richard as being aboard. No bodies have been recovered. You will be advised as more information becomes available. The Secretary extends his deepest sympathy to you and your family during this trying period.”

(8) “The Secretary of the Army has asked me to express his deep regret that your (relationship; son, Robert or husband, Edward; etc.) (died/was killed in action) in (country/state) on (date). (State the circumstances provided by the Casualty Area Command.) The Secretary extends his deepest sympathy to you and your family in your tragic loss.”

(9) “The Secretary of the Army has asked me to inform you that your (relationship; son, John or daughter, Janet; etc.) has been reported (DUSTWUN/Missing/Missing in action) in (country/state) since (date). (State the circumstances provided by the Casualty Area Command.)

When we receive more information, you will be promptly notified. The Secretary extends his deepest sympathy to you and your family during this trying period."

(10) “The Secretary of the Army has asked me to express his deep regret that your (relationship) (died/was killed in action) in (country) on (date). State the circumstances). His/her death is result of suspected friendly fire. A formal investigation is being conducted. You will be further advised as additional information is received. The Secretary extends his deepest sympathy to you and your family in your tragic loss.”

(11) “The Secretary of the Army has asked me to express his deep regret that your (Relationship of deceased to NOK - son, daughter, husband) is believed to (have died) or (been killed in action) on (date of death), at (location). A body matching (Soldiers Name) description was found in (location). Cause of death at this time is under investigation. The local authorities are currently trying to establish positive identification. You will be notified as soon as identification has been established. The Secretary extends his deepest sympathy to you and your family during this trying period".

c. Do not extend overly sympathetic gestures that may be taken the wrong way. Use good judgment by not passing gory or embarrassing details.

d. IMPORTANT! Do not physically touch the NOK in any manner unless there is shock or fainting. Summon medical assistance immediately, if necessary.

e. Be alert to any adverse reaction to the news. If there are no other adult members of the family at home and the news produces a shock, it may be helpful for someone to be with the next of kin. If so, ask, "Is there anything I can do?" or "May I call someone or ask a neighbor to step in to assist?"

f. Ensure the NOK is informed of the following -

(1) In death cases, advise the PNOK that the Army has various disposition options, benefits, and allowances available and they should delay making any decisions on care and preparation of the remains until they have been fully briefed by the mortuary officer or the Casualty Assistance Officer (CAO).

(2) You need to verify the NOK's complete name, telephone number, and a 45-day mailing address at this time. (Complete the attached DA Form XXXX-R (Record of Casualty Notification Actions).

(3) They will be contacted within 24 hours by a CAO, who will arrange for a personal visit at their convenience (PNOK only).

(4) Personal notification will be made to the SNOK.

(5) In order to improve the timeliness of NOK notification and reduce notification efforts, the CNO should validate with the notified NOK other NOK address information listed on the casualty's DD Form 93 (Record of Emergency Data), and the DA Form XXXX-R (Record of Casualty Notifications Actions). If discrepancies are noted the CNO should pass the information to the CAC immediately. These actions could preclude another CNO from going to a wrong/outdated address.

(6) A letter, which will give more details, will be coming from the soldier's commander.

(7) They will receive a confirming telegram/mailgram confirming the information you have passed.

g. Information you should not discuss -

(1) Specific questions on subjects, such as insurance, death gratuity, final pay, autopsies or investigations, etc. If asked, advise the NOK that the CAO will discuss these subjects with the PNOK.

(2) Details on mortuary affairs.

(3) Personal effects of the soldier.

(4) Questions relating to line of duty, neglect, errors of judgment or the responsibility of other personnel concerned with the incident.

(5) Your prior experiences or personal conjecture.

(6) In short, limit your discussion to information contained in the message you delivered and DO NOT DISCUSS MATTERS THAT YOU ARE NOT QUALIFIED TO DISCUSS.

6. The Departure

a. Ensure the attached DA Form XXXX-R (Record of Casualty Notification Actions) is completed.

b. Stay with the NOK as long as needed, but depart the residence professionally, as soon as possible.

c. Announce your departure from the residence, for example, "Mr. Jones, I must be returning to Fort Bragg, again, on behalf of the Secretary of the Army, please accept the United States Army's deepest condolences".

7. After the Notification

a. Immediately, after departure from the residence and before returning home, telephone the CAC and advise them of:

(1) Time of notification.

(2) Confirmed address.

(3) Home telephone number(s) where NOK can be contacted.

(4) Any unusual events or comments by the NOK.

(5) Notify the CAC of any NOK address changes that may effect other notification actions.

b. Upon return, immediately - provide the completed DA Form XXXX-R to the CAC.

8. Final Comments

a. This guide is not intended to replace or circumvent existing regulations. However, this guide should serve as a beneficial tool in facilitating casualty notifications.

b. It is understandable that, for both the "first time" and the "experienced notification officer", there will be a certain degree of reluctance and anxiety. Your anxiety can be somewhat reduced by being well prepared, by maintaining close communication with the CAC, and, as earlier mentioned, use common sense and good judgment.

DIRECTORY

EMERGENCY DIAL "911"

DA Casualty Operations Division 1-800-626-3317

(703) 325-7990/91

Casualty Area Command (706) 791-4212/1940

Mortuary Representative (706) 791-6776

Public Affairs Office (706) 791-7003

Military Hospital (Emergency) (706) 787-5222

Hospital (Emergency) University Hospital (706) 722-9011

Augusta Regional (706) 863-3232

St. Joseph Hospital (706) 481-7000

Medical College of GA (706) 721-0211

Military Police (706) 791-4380

Sheriff Department (706) 821-1000

Police Department (706) 722-4641

Power Company (706) 738-8228

Gas Company (706) 737-8779

Post Office (706) 823-9800

Ambulance Service (706) 863-9800

Rescue Squad (706) 798-7849

Chaplain's Office (706) 791-4683

Red Cross (706) 791-6341

Army Emergency Relief (706) 791-4181

National Headquarters, Army Emergency Relief (703) 428-0000

Personnel Records Branch

Officer Records (706) 791-1953/1955

Enlisted Records (706) 791-4281/5472

Transition Center (706) 791-4774

PUBLIC AFFAIRS GUIDANCE FOR FAMILIES OF ARMY

FATALITIES

IF YOU DO NOT WANT TO TALK TO THE MEDIA, WE WILL ARRANGE FOR

ASSISTANCE IN THAT REGARD AND WE’LL DO OUR BEST TO SHIELD YOU

FROM MEDIA SCRUTINY.

IF YOU WANT TO ISSUE A STATEMENT FOR THE MEDIA, WE WILL HELP PREPARE AND PROVIDE YOUR STATEMENT TO THE MEDIA.

WHETHER OR NOT YOU TALK TO THE MEDIA IS COMPLETELY YOUR CHOICE. WE ARE PREPARED TO ASSIST YOU IN ANY WAY POSSIBLE.

US ARMY PUBLIC AFFAIRS ASSISTANCE AT U.S. ARMY SIGNAL COMMAND AND FORT GORDON

PHONES: PAO (706) 791-7003/6011

DEP PAO: (706) 791-6001

PA ASST: (706) 791-7003

NCOIC: (706) 791-6844

FAX NUMBER: (706) 791-2061

AFTER-HOURS (24 HOUR) CONTACT NUMBERS:

(706) 791-4517 (CENTER DUTY OFFICER)

(706) 855-0207 (PAO)

(706) 737-3041 (DEP PAO)

Media Briefing for Next of Kin of Army DUSTWUN and Captured

There is intense national and international media interest in every aspect of our operations in Iraq and, because of what h as happened to your loved one, the media will almost certainly contact you for comments.

We recommend you do not talk to the media at this time. We make this recommendation based on the following points:

1. If your loved one is mission or captured, bear in mind that there is a history of the captors using the media to manipulate the situation to its advantage. It is possible that any interview you give to the journalist may end up being shown by the captors to your loved one. It is almost an unfortunate fact that the captors may edit your interview in an attempt to twist or distort your comments to intimidate or increase the natural anxiety and fear that your loved one may be experiencing.

2. The media will report your comments widely and will rebroadcast any on camera interviews in many outlets around the world.

3. Even is you give an interview to only a local TV Station or Newspaper, your comments may well be shown or reproduced on other U.S. and International Media Outlets, Iraqi Television Networks, and Middle Eastern Television Networks and Newspapers.

If you do not want to talk to the media, the Public Affairs Office will arrange for assistance in that regard and we will do our best to shield you from media scrutiny.

If you want to issue a statement for the media, the Public Affairs Office will help prepare and provide your statement to the media.

If you do choose to talk to the media the Public Affairs Office can provide assistance if you wish.

Whether or not you talk to the media is our choice. We are prepared to assist.

Media Briefing for Next of Kin of Army Fatalities

There is intense national and international media interest in every aspect of our operations in Iraq and, because of what has happened to your loved one, the medial will almost certainly contact you for comment.

If you do not want to talk to the media, the Public Affairs Office will arrange for assistance in that regard and we’ll do our best to shield you from media scrutiny.

If you want to issue a statement for the media the public affairs office will help prepare and provide our statement to the medial.

If you choose to talk to the media, the public affairs office will provide assistance if you wish. However, we ask that you strongly consider several important points.

1. The media will report your comments widely and will rebroadcast any on camera interviews in many outlets around the world.

2. Even is you give an interview to only a local TV station or newspaper, your comments may well be shown or reproduced on other U.S. and International Media Outlets, Iraqi Television Networks, and Middle Eastern Television Networks and Newspapers.

Whether or not you talk to the media is completely your choice. We are prepared to assist you in any way possible.

CASUALTY NOTIFICATION OFFICER BRIEFING CHECKLIST

Prior to dispatching a Casualty Notification Officer (CNO), to perform the difficult duties of notifying a next of kin (NOK), he/she should be briefed on the following major subjects.

___________1. Uniform

___________2. Transportation

___________3. Casualty Notification Video

___________4. Chaplain

___________5. Notification standards

___________6. Required reading (Casualty Notification Guide) along with

Chapter 4, AR 600-8-1.

___________7. Notification information

___________8. DA Form XXXX-R (Record of Casualty Notification Actions) Immediately, upon return, provide the completed form to the CAC.

___________9. Actions required after notification

__________10. DA Form 7302-R (Disposition of Remains Statement)

__________11. Casualty Assistance Officer

__________12. Locating NOK (copy of DD Form 93 (Record of Emergency Data) attached.

__________13. Verify the address of the PNOK and SNOK. (Immediately, notify CAC (telephonically) of any address changes).

__________14. Report to Installation Casualty Office

__________15. Beeper / Mobile Telephone

__________16. Hand Receipt

___________________________ ____________________________

Signature of Notifier Signature of Briefer

__________________________ ____________________________