NEC Services & Support
Below is a detailed list of our services offered and supported. Each link will take you to a web page providing a more detailed description of the services, links, FAQ's, white-papers, and additional documentation regarding the subject. In In some cases these materials will be available by request only or secure environments.
Network Services: Networking and Transmissions Division is tasked with providing users access to domain, cloud and internet resources in a timely fashion with minimal downtime. In addition, the Network Services team works in support of other NEC operations by ensuring a secure environment in which to manage user machines and end to end LAN and CAN connectivity.
Help Desk is responsible for performing a wide variety of Information Technology (IT) support and customer services functions to include creation of email accounts; troubleshooting; processing telephone PIN requests; out processing; copier meter reading; cell phones, pagers and blackberries ordering; and processing of credit card/purchase request.
Platform Support/Application Services:Provides computer-based services to customers over the network to include software applications, server supported software, Certificate Of Networthiness specifications, etc.
Blackberry/PDA Support: Assist with procuring, configuring, and troubleshooting blackberry devices.
Storage Services: Shared storage space is available to all Fort Gordon units and organizations as a way of providing additional storage space that does not take up the desktop hard drive space and can be used as a way to save shared documents and files into folders. The NEC provides the server hardware, software, hardware maintenance, and operating system for these services while maintaining technical support and reporting services.
SIPRNET: The SIPRNet (Secret Internet Protocol Router Network) is a system of interconnected computer networks used by the U.S. Department of Defense and the U.S. Department of State to transmit classified information (up to and including information classified SECRET) by packet switching over the TCP/IP protocols in a "completely secure" environment.
Communications Security (COMSEC): Measures and controls taken to deny unauthorized persons information derived from telecommunications and ensure the authenticity of such telecommunications. Communications security includes cryptosecurity, transmission security, emission security, traffic-flow security and physical security of COMSEC equipment.
Phone Services: Requests for moves, additions, or changes to official telephone services are handled by the NEC Transmissions Branch through CAIRS. Access to CAIRS is limited to individuals appointed by their unit as a Telephone Control Officer (TCO). Information on the requirements for TCOs can be obtained by calling the Service Center.
Upgrade requests to the class of service on an existing telephone line requiring long distance or global access must be submitted into CAIRS, and must have a memorandum signed by a O5 or above attached to the request. Class of service upgrades are requested by the units Telephone Control Officers (TCOs).
Information Assurance: Information assurance (IA) is the practice of managing information-related risks. More specifically, IA practitioners seek to protect and defend information and information systems by ensuring confidentiality, integrity, authentication, availability, and non-repudiation.
Copier Management:Provide document cost management (auditing, allocation, recovery) and output management solutions for printers, copiers and multifunction devices. Our copier team provides procurement, maintenance and service mitigation support.